Faq

How long does shipping take?

We process orders within 1-2 business days. Domestic shipping typically takes 3-7 business days. International shipping times vary by destination, usually ranging from 7-20 business days. You will receive a tracking number via email once your order ships.

What are your shipping options and costs?

We offer standard and expedited shipping. Costs are calculated at checkout based on your location and order weight. Free standard shipping is available for domestic orders over a certain amount, as promoted on our site.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate requests if the order has not yet entered the fulfillment stage.

Are the colors of planners and pens true to the website pictures?

We make every effort to display product colors as accurately as possible. However, due to monitor settings and lighting, there may be slight variations. For precise details, please refer to the product descriptions.

What is the paper quality like in your planners?

Our planners feature high-quality, thick paper designed to prevent bleed-through from most pens, including fountain pens and highlighters. Specific paper weight and type are listed in each planner's description.

Do you sell refills for your planners?

Yes, we offer refill pages for many of our planner models. Please check the product page of your specific planner for compatible refill options.

What is your return policy?

We accept returns for unused and unopened items in their original packaging within 30 days of delivery. Personalized or customized items are final sale. Please initiate your return by contacting [email protected].

How long does a refund take?

Once we receive your returned item, our team will inspect it and process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information safe?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with my order or a product?

For any questions regarding orders, products, or our policies, please email our customer support team at [email protected]. We aim to respond to all inquiries within 24-48 business hours.

Do you have a physical store?

GlueGlu is currently an online-only retailer. This allows us to offer a wider selection of planners, pens, and file folders directly to you.