Terms of service

1. Agreement to Terms

By accessing and using the GlueGlu website ( www.glueglu.com ) and purchasing our products (Planners, Pens, File Folders, and related items), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

2. User Conduct and Orders

You agree to use the GlueGlu website for lawful purposes only. You are responsible for providing accurate and complete information when placing an order. All orders are subject to product availability and our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.

3. Limitation of Liability

To the fullest extent permitted by applicable law, GlueGlu, its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or use, arising out of or in any way connected with your access to or use of the website, services, or products, even if advised of the possibility of such damages. Our total liability for any claim arising from your use of the site or products shall not exceed the amount you paid for the product(s) giving rise to the claim.

The products are provided "as is" without any warranties, express or implied, except for the standard manufacturer warranties that may apply. We do not guarantee that the website will be uninterrupted, secure, or error-free.

4. Intellectual Property Protection

All content on the GlueGlu website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GlueGlu or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The "GlueGlu" name and logo are trademarks of our company.

You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material from this site for commercial purposes without our prior written consent. Your use of the site grants no license or ownership rights in any of our intellectual property.

5. Refund & Return Policy

We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return most new, unopened, and unused items within 30 days of delivery for a full refund of the product price. Items must be in their original packaging and condition.

To initiate a return, please contact our customer support at [email protected] with your order details. You will be responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item). Refunds will be processed to the original method of payment within 10 business days after we receive and inspect the returned item. Sale items may be subject to different return conditions, which will be stated at the time of purchase.

For defective or damaged products, please contact us immediately upon receipt.

6. Modifications to Terms

GlueGlu reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of revised terms constitutes your acceptance of the changes.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.